FIVE HURDLES TO DIGITALLY TRANSFORM INTERNAL PROCESSES

17, Jan, 2019

Isabel Sagenmüller
BY: Isabel Sagenmüller

Optimizing internal processes with digital tools also involves dealing with issues that may not be on your radar.

If you think you're all set to implement a technological solution in your institutional education, make pause and read about these main difficulties that you might face.

A technological solution may seek to meet many objectives. However, some obstacles can impede reaching these goals.
 
What are the obstacles to implementing software? Here’s a list of five points that you should keep in mind when incorporating a new platform in your educational institution.

1. Rejection to change:

Team resistance to change is one of the main hurdles facing digital transformation. In addition to choosing a tool that has all the required functionalities, it’s also important to consider the human factor; a high percentage of software implementation fails for this reason.

So, to avoid failure, it’s crucial to inform users of the benefits of digital transformation and also to prepare them for the change.

2. Digital illiteracy:

As we already explained in blog What Any Teacher Management Software Must Address, it’s critical that the chosen software is user-friendly. Not everyone who uses the software will be a digital native and may need to learn an entirely new skill. For this reason, it’s crucial to have a good induction process. That way, users can become familiar with the tool and see it as an ally to help them work more efficiently.

Digital illiteracy is the main reason why people resist accepting new technologies. Ignorance often breeds fear. It’s important to prepare carefully for the change before leaping.

3. Obsolete technology:

Many companies don’t want to completely give up technological tools already in use by their teams. In general, this is the case when a substantial investment has been made to acquire it or when employees are just too comfortable with the old system.

As a result, it’s sought to integrate the new tool with existing technology – which is often obsolete. In other words, they avoid change until it is necessary to continue working. It is usually a significant impediment to the success of newly incorporated tools as it has to start by being compatible with the previous technology.

4. Confusing initial setup:

The initial setup is a key step for all software. During this stage, the support provided by the supplier is fundamental and can determine successful adoption of software or its complete failure.

A simple interface and the flexible reception of data are examples of good practice that help give users a pleasant first experience. The first point refers to the need to have a fluid first impression. It’s important to note that between 40% and 60% of people who sign up for a free trial of software only use it once owing to a wrong first impression.

The second good practice is to make it easy to migrate data. The idea is for the new platform to simplify and not complicate tasks.

In summary, a complicated setup could make even the most complete solution to fail.

5. Incomplete and obsolete data:

Just as the tool must be flexible enough to receive data hosted on other platforms or different formats, there must also be a prior organization process to welcome the new technological solution. In other words, the company must avoid starting the solution with incomplete or obsolete data.

Conclusion

It’s not an easy task to digitally transform the processes of an educational institution. Several obstacles can stand in the way.

Before embarking on this process, it’s best to know what impediments may arise and possible measures to avoid them. The final goal is for the technological solution to be well received and help to meet its different stated objectives.

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About the author

Isabel has more than 10 years of experience developing, leading and executing Marketing and Communication strategies at international level (EMEA, US and LATAM). She has worked for B2B organizations in different sectors such as nutrition, logistics and education. She is bilingual in German and Spanish and fluent in English and French.

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